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Design Your Suit FAQ's

DO YOU ALLOW ANY IMAGES ON DESIGN YOUR OWN?

We do not allow obscene or inappropriate images or words to be designed on our suits. Q Swimwear reserves the right to cancel any suit design we deem as inappropriate or obscene. 

WHAT ABOUT COPYRIGHTS?
Because you are designing the suit, you are responsible and accountable for the designs if they go to market. Q Swimwear is not liable in the case that you have designed a suit with images to which you do not hold the rights. You will be held accountable.

 

WHAT SIZE DO I NEED TO USE?

Your image needs to be 4000x4000 pixels in order to over the whole suit. The image must also be under 10MB.  

MY CUSTOM SUIT DOES NOT FIT, WHAT CAN I DO?

Unfortunately we do not accept returns or refunds on custom designed suits. Refunds will only be issued if factory defect can be found. For more information email karla@qswimwear.com

I DO NOT SEE A SLOT FOR DISCOUNTS OR GIFT-CARDS?

Unfortunately discount codes and gift cards are not eligible for design your own suits. 

 

DO YOU HAVE MINIMUMS?

We do not have minimums on custom designed suits. However if you are ordering for a team 5 or more, please contact sales@qswimwear.com as we offer discounts to teams!

ARE THE COLORS ACCURATE TO THE PICTURE ON SCREEN?

The printing process converts many of your images that are in RGB to CMYK for print. When this happens, there is a difference in the color gamut. Meaning some of the colors will be printed to best resemble the original but we cannot guarantee that the colors will be identical. Just as the color can differ from one computer screen to another, the printers can differ as well. 

  

 

WHY DOES MY LOGO APPEAR WITH A WHITE BACKGROUND

Some image formats such as JPEG's come with a white background. If you desire transparency you might need a PNG file of your logo.

  

 

WHAT EQUIPMENT IS USED IN THE PRINTING PROCESS?

We use the latest in dye-sublimation technology. They are all set to use the same color calibration to guarantee quality and consistency when we print.

  

WILL THE FINAL PRODUCT BE IDENTICAL WITH THE PRODCT ON SCREEN?

We have taken great care to ensure your final product is produced as you see it on the screen. However, there may be slight differences in color due to screen resolution, print differences, and RGB to CMYK conversion. We use a custom automated process that will take your design as you see it and convert it into the proper designs ready to print. There is little manual work involved in the process from design to print so that what you design is what you get. Appearance of final product can also vary depending on the size of the suit. To produce the best appearance of the artwork on the suit, it is advised to center the image well during the design process.  

HOW DO I UPLOAD AN IMAGE?

Login to your account and select the suit you want to customize

Select the image tab

Then the custom image tab

Click the + tab

You will be directed to a new page to upload your image.

Once uploaded you can close the tab, you image should be uploaded in the custom image folder. It may take a few minutes to appear in the folder.