Frequently Asked Questions
When will my order arrive?
All of our items are made to order, please allow 14 to 18 days for items to be delivered in US territory, international orders may take 18 to 24 days to be delivered. We ship all orders as quickly as possible, but please note that turnaround time may increase during sales events, peak shopping days and holidays.
What shipping carrier do you use?
All domestic orders will be shipped via USPS First Class mail.
International orders will be shipped via USPS First Class mail international, once it arrives to the destination country, it will be handled by your country standard/national mail carrier.
Lost/Stolen/Incorrect address delivered orders-
Please note that first class mail does not include Insurance. Unfortunately, we do not have any more information than you once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them the tracking number. Q Swimwear is not responsible for stolen or lost packages, we are also not responsible for errors made by the Post Office when delivering or typing errors on the address when customers place an order. However, if the package is returned to us, we will get in touch with you to verify shipping address and gladly ship your order back (No extra cost).
My package says delivered but I didn't receive anything-
If your package says delivered but you didn't receive anything, please be sure to check your front/side/back doors, garage area, mailbox, bushes or any other place where your package may be hiding. Also, please ask your neighbors if they may have received it for you or if the carrier accidentally delivered it to them, although rare, this can happen. If the package is not found, you will need to contact USPS to file a claim on USPS.com. Please note that Qswimwear is not responsible for lost or damages packages by the postal service or customs. We do not cover loss of packages presumed to be stolen. For any postal issues, you must contact USPS to file a claim. For international orders you should contact your country standard mail carrier.
Do you ship internationally?
Yes, we ship worldwide. Our factory/production plant is based in Mexico City, only customers located in Mexico will receive their order directly from our factory.
International orders are subject to duties and taxes?
All international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees. Our shipping cost does not cover custom duties per country. The customer is responsible to pay any custom duties their country charges for the release of their order. Q Swimwear is not responsible for customs charges.
Can I edit (change size, style or design) or cancel my order?
Unfortunately, we can not edit orders after they are placed, you will have to cancel your order before placing new one. Once the order is placed, you have 1-2 business days to submit a cancel request. Please contact us at email@example.com. Once order is canceled, it can take 4-7 business days for the refund to process (depending on your banking institution).
Can I return or exchange my order-
Yes, you can fully or partially return/exchange your order. Please check all details here: RETURNS/EXCHANGES.
Where do I enter a discount code?
Discount codes or gift cards are enter at checkout. You must enter the code at checkout or the promotion will not be applied and you will be charged the full amount. Only one discount or gift card can be applied per order.
How do I care for my suit?
You will find labels on the swimsuits providing you with the instructions for care of your product. Proper care of your product should always be taken.