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FAQs & Return Policy

HOW LONG WILL IT TAKE FOR MY SUIT TO GET TO ME?
The current process time, from ordering your suit to receiving your suit, takes an average of 12-18 business days (Monday-Friday)

  

DO YOU SHIP WORLD WIDE?

Yes, we ship worldwide. 

 

SHIPPING 

HOW LONG WILL IT TAKE FOR MY SUITS TO ARRIVE?

The current process time, from ordering your suit to receiving your suit, takes an average of 12-18 business days (Monday-Friday)

 Please note. All of our Swimwear is custom made. Please allow 18 business days for items to be shipped.  A business day is Monday through Friday, except holidays.

 

HOW WILL MY ORDER BE SHIPPED?

All domestic orders will be shipped USPS First Class mail. 

ALASKA & HAWAII - U.S. PRIORITY MAIL - All Packages will be shipped via USPS Priority Mail.

 

WHO CAN I CONTACT ABOUT MY ORDER?

For order status inquiries please email Karla@qswimwear.com. Please include your name and order number in the subject line. 

For Team orders please email sales@qswimwear.com 

 

HOW DO I LOOK UP THE STAUS OF MY ORDER?

You can look up your order by clicking the track your order tab at the bottom of our page. You will receive a email once your order has shipped if tracking information. 

 

LOST/STOELN/ DELAYED ORDERS

Unfortunately, we do not have any more information than you do once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them the tracking number.

Q Swimwear is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by the Post Office. If your item is delayed past its "estimated arrival date" we apologize, but it is out of our control. We suggest filing a complaint with the USPS. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.

 

INTERNATIONAL ORDERS

We only ship via DHL. Prices vary based on DHL rates and shipping location. DHL offers two and one day shipping, this is only AFTER the suits are made and ship from our warehouse- after 12-18 business days. 

We cannot offer free shipping for international orders. 

Our shipping cost does NOT cover custom duties per country. The customer is responsible to pay any custom duties their country charges for the release of their order. Q Swimwear is not responsible for customs charges. 

 

IS IT TOO LATE TO CANCEL MY ORDER?

Once the order is placed, you have approximately 15 hours before it goes into production. Please contact us at 619-677-2050 Karla@qswimwear.com

 

WHAT IS THE RETURN POLICY ON PRE-DESIGNED SUITS?

We accept free exchanges and refunds on any suits off our website (not design your own suits) within 30 days of purchase.  The customer will pay for shipping cost to ship the suits back to us. We only exchange or refund suits once they have arrived in our returns department. Please hit the return tab on our main menu to look up your order and place a return or refund request. Q Swimwear reserves the right to refuse returns and refunds.

Technical Suits are NOT available for return or refund. 

 

DO YOU ALLOW ANY IMAGES ON DESIGN-YOUR-OWN SUITS?

We do not allow any obscene or inappropriate images or words to be designed on our suits. Q Swimwear reserves the right to cancel any suit design we deem as inappropriate or obscene. 

WHAT ABOUT COPYRIGHTS?
Because you are designing the suit, you are responsible and accountable for the designs if they go to market. Q Swimwear is not liable in the case that you have designed a suit with images to which you do not hold the rights. You will be held accountable.

 

CAN I USE A GIFT CARD OR DISCOUNT CODE ON DESIGN-YOUR OWN SUITS?

We do not allow for discount codes and gift cards to be used on the design your own suits.

 

CAN I USE A DISCOUNT CODE ON TECHNICAL SUITS? 

We do not allow for discount codes to be used on Technical suits.

 

WHAT SIZE DOES MY IMAGE NEED TO BE FOR DESIGN YOUR OWN?

Your image needs to be 4000x4000 pixels in order to cover the whole suit. The image must also be under 10MB.  

I AM INTERESTED IN BECOMING A DEALER
Thank you for your interest. We treat our dealers with high regard. By becoming a dealer you have access to wholesale prices on swimsuits and a robust engine for order control and design tools. There is however qualifications that must be met to be a Q Swimwear dealer. For further interest please call 619-677-2050 or email sales@qswimwear.com.

 

WHAT IS A KIT KIT??

A fit kit is a package containing all the different styles we sell in all the different sizes. This will help dealers sell to teams quicker due to the fact that they can try on the suits to decide what size of suit fits best.

I AM PART OF A TEAM AND NEED A NEW SUIT. HOW CAN I GET ANOTHER ONE?
Team suits are prepared by a dealer. Usually the dealer creates a site where you can buy replacement products, but at retail price. The team discount will no longer apply. Please email sales@qswimwear.com

 

I AM AN ATHLETE AND I AM LOOKING FOR SPONSORS?

Wow, that is great. Keep it up and good luck. However, Q Swimwear does not sponsor athletes because we consider our products the “canvas” on which you can place your sponsor logos. The sponsor logos can be placed on our products and uniforms at no additional cost.

 

WHAT IS MY CORRECT SUIT SIZE?

There are a couple of ways to find your suit size. We use a consistent industry standard, so if you have a swimsuit that already fits, just check the size on your current suit. Always be certain of your correct size before ordering your suit. Please check our size chart to pick your size. 

 

I CANNOT FIND MY SIZE IN THE SIZE CHART. DO YOU OFFER MORE SIZES?

We're sorry to hear that. At this moment we do not offer additional sizes.

 

I HAVE DIFFERENT SIZES IN DIFFERENT SECTIONS OF MY BODY SUCH AS WAIST VERSUS CHEST. IS THERE ONE THAT IS MORE IMPORTANT THAN ANOTHER?

You have to make sure that all the different measurements in a specific size all fit. The swimsuits are made with stretchy material but the measurement that is more important is your height.

 

CAN I GET MY PRODUCTS SOONER IF I PAY MORE?

We're sorry, but most of our production is automated and processed on a first come first serve basis.

  

CAN I SEND YOU MY SUIT AND YOU PRINT IT?

No. In order to print the product, the design has to be processed through our complete cycle.

 

DO YOU DO SPECIAL PRODUCTS FOR PARALYMPIC ATHLETES?

At the present time, we do not have special templates for Paralympic suits. We will be looking towards meeting this goal in the future.

 

WHAT IS DYE-SUBLIMATION?

Dye sublimation is a printing technique that allows all over printing of full color images with superior softness. Your artwork is first printed onto large sheets of high-release paper substrate. Then, images are transferred onto the garments using heat and pressure. Heat converts the solid dye particles into a gas (a process known as sublimation) and the pressure bonds them to the polyester content of the garments. The garment then absorbs the dye. This differs from screen-printing, in that the ink sits on top of the garment during screen-printing process.

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