Help Center

FAQs

Answers to the questions we hear most — orders, shipping, returns, and care.

Orders & Shipping

When will my order arrive?

All of our items are made to order — please allow 14 to 18 days for delivery within US territory, and 18 to 24 days for international orders. Turnaround time may increase during sales events, peak shopping days, and holidays.

What shipping carrier do you use?

All domestic orders ship via USPS First Class Mail. International orders ship via USPS First Class Mail International — once they reach the destination country, your national/standard mail carrier takes over.

My order was lost, stolen, or delivered to the wrong address

First Class Mail does not include insurance, and once an item ships we don't have more information than you do. If there's a problem with your shipment, contact your local post office with the tracking number. Q Swimwear is not responsible for packages lost or stolen after shipment, or for errors made by the Post Office or in the address at checkout. If a package is returned to us, we'll reach out to verify your shipping address and reship at no extra cost.

My package says delivered, but I didn't receive it

Check your front/side/back doors, garage area, mailbox, and bushes, and ask your neighbors — carriers occasionally misdeliver. If it's still missing, file a claim with USPS at USPS.com (international orders: contact your country's mail carrier). Q Swimwear is not responsible for packages lost, stolen, or damaged by the postal service or customs.

Do you ship internationally?

Yes, we ship worldwide. Our factory is based in Mexico City — only customers located in Mexico receive their order directly from the factory.

Are international orders subject to duties and taxes?

Yes. Duties and taxes are charged by your government and are separate from shipping fees — our shipping cost does not cover them. You're responsible for any customs duties your country charges to release your order.

Can I edit or cancel my order?

Unfortunately, we can't edit (size, style, or design) or cancel orders once they've been placed.

Where do I enter a discount code?

At checkout. Discount codes and gift cards must be entered there, or the promotion won't apply and you'll be charged the full amount. Only one discount or gift card can be applied per order.

Returns & Exchanges

Can I return or exchange my order?

Yes — you can fully or partially return or exchange your order. See our Refund Policy for full details.

Care Instructions

How do I care for my suit?

You'll find care instructions on the label of your swimsuit — please follow them. Proper care of your product should always be taken.

Still have questions?

Our team is here to help with anything not covered above.

Contact Us