Policies

Shipping Policy

Processing times, delivery estimates, and what to expect once your order ships.

DestinationEstimated deliveryCarrier
United States14–18 daysUSPS First Class
International18–24 daysUSPS First Class International

When Will My Order Arrive?

All of our items are made to order. Please allow 14 to 18 days for items to be delivered in US territory. International orders may take 18 to 24 days to be delivered.

Production delays may occur during sales events, peak shopping periods, and holidays.

What Shipping Carrier Do You Use?

Domestic shipments use USPS First Class mail. International packages are sent via USPS First Class International mail, then transferred to the recipient country's national postal service upon arrival.

Lost, Stolen, or Incorrect Address

First Class Mail doesn't include insurance coverage. Q Swimwear is not responsible for lost or stolen packages or Post Office delivery errors. If your address contains a customer-made typo, Q Swimwear won't cover losses.

However, packages returned to Q Swimwear will be reshipped at no extra charge after address verification.

It Says Delivered but I Didn't Receive It

If your package says delivered but you didn't receive anything, please be sure to check your front, side, and back doors, garage area, mailbox, bushes, or any other place where your package may be hiding.

  • Contact neighbors about possible misdelivery
  • File a claim through USPS.com for domestic orders
  • For international shipments, file a claim with your country's mail carrier

Q Swimwear bears no responsibility for postal service losses or customs issues.

Do You Ship Internationally?

Yes, Q Swimwear ships worldwide. Mexico-based customers receive orders directly from the production facility.

Duties & Taxes

All international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees.

Customers assume responsibility for customs duties their country imposes. Q Swimwear doesn't cover these charges.

Questions About Shipping?

Email us at sales@qswimwear.com and our team will get back to you within one business day.