The current process time, from ordering your suit to receiving your suit, takes an average of 12-18 business days (Monday-Friday)
Please note. All of our Swimwear is custom made. Please allow 18 business days for items to be shipped. A business day is Monday through Friday, except holidays.
HOW WILL MY ORDER BE SHIPPED?
All domestic orders will be shipped USPS First Class mail.
ALASKA & HAWAII - U.S. PRIORITY MAIL - All Packages will be shipped via USPS Priority Mail.
WHO CAN I CONTACT ABOUT MY ORDER?
For order status inquiries please email Karla@qswimwear.com. Please include your name and order number in the subject line.
For Team orders please email email@example.com
HOW DO I LOOK UP THE STAUS OF MY ORDER?
You can look up your order by clicking the track your order tab at the bottom of our page. You will receive a email once your order has shipped if tracking information.
LOST / STOLEN / DELAYED ORDERS
Unfortunately, we do not have any more information than you do once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them the tracking number.
Q Swimwear is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by the Post Office. If your item is delayed past its "estimated arrival date" we apologize, but it is out of our control. We suggest filing a complaint with the USPS. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.
We only ship via DHL. Prices vary based on DHL rates and shipping location. DHL offers two and one day shipping, this is only AFTER the suits are made and ship from our warehouse- after 12-18 business days.
We cannot offer free shipping for international orders.
Our shipping cost does NOT cover custom duties per country. The customer is responsible to pay any custom duties their country charges for the release of their order. Q Swimwear is not responsible for customs charges.