SHIPPING
HOW LONG WILL IT TAKE FOR MY SUITS TO ARRIVE?
The current process time, from ordering your suit to receiving your suit, takes an average of 12-20 business days (Monday-Friday)
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days.
Please note. All of our Swimwear is custom made. Please allow 18 business days for items to be shipped. A business day is Monday through Friday, except holidays.
CAN I GET MY PRODUCTS SOONER IF I PAY MORE?
We're sorry, but most of our production is automated and processed on a first come first serve basis.
HOW WILL MY ORDER BE SHIPPED?
All domestic orders will be shipped USPS First Class mail.
ALASKA & HAWAII - U.S. PRIORITY MAIL - All Packages will be shipped via USPS Priority Mail.
WHO CAN I CONTACT ABOUT MY ORDER?
For order status inquiries please email Karla@qswimwear.com. Please include your name and order number in the subject line.
For Team orders please email sales@qswimwear.com
LOST/STOLEN/ DELAYED ORDERS
Unfortunately, we do not have any more information than you do once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them the tracking number.
Q Swimwear is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by the Post Office. If your item is delayed past its "estimated arrival date" we apologize, but it is out of our control. We suggest filing a complaint with the USPS. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.
DO YOU SHIP WORLD WIDE?
Yes, we ship worldwide.
INTERNATIONAL ORDERS
Shipping prices vary based on shipping service rates and shipping location. Shipping times are only AFTER the suits are made and ship from our warehouse- after 12-18 business days.
We cannot offer free shipping for international orders.
Our shipping cost does NOT cover custom duties per country. The customer is responsible to pay any custom duties their country charges for the release of their order. Q Swimwear is not responsible for customs charges.
IS IT TOO LATE TO CANCEL MY ORDER?
Once the order is placed, you have approximately 15 hours before it goes into production. Please contact us at 619-677-2050 or Karla@qswimwear.com
I ORDERED THE WRONG SIZE CAN I EDIT MY ORDER?
Unfortunately we can not edit orders after they are placed. If it has been less than 15 hours we can cancel your order and you can replace the order. Otherwise you will need to request a return or refund.
MY ORDER SAYS PROCESSING WHEN WILL IT UPDATE?
Orders only update once the order has shipped. Once it has shipped it will update to shipped and you will receive an email with tracking. Please remember that our suits are made to order and will not ship for 12-18 business days.
RETURN POLICY
WHAT IS THE RETURN POLICY ON PRE-DESIGNED SUITS?
We accept free exchanges and refunds on any suits off our website (not design your own suits) within 60 days of purchase.
Click the RETURN tab at the bottom of the page, or click here
https://qswimwear.com/a/returns
Technical Suits and Clearance items are NOT available for return or refund.
Team suits are not available for return or refund.
DO YOU PROVIDE RETURN LABELS?
We do not provide return labels for refunds or exchanges. The shipping fee of $5.99 will withheld from the refund amount.
DO YOU ALLOW INTERNATIONAL RETURNS?
We offer only refunds for international customers. Customers are responsible for shipping costs to ship the suits back to us.
WHERE IS MY REFUND?
Please note that it can take up to 5 business days for the transaction to appear on your bank or credit card statement, and for the funds to be transferred. You will receive an email notifying you of the refund. Please look for OVARUSA on your bank statement.
WHERE IS MY EXCHANGE?
Just like with our regular orders, all exchange orders take 12-18 business days to arrive. You will get a order confirmation email when your exchange order is placed and tracking information when it has shipped.
SIZING
WHAT IS MY CORRECT SUIT SIZE?
There are a couple of ways to find your suit size. We use a consistent industry standard, so if you have a swimsuit that already fits, just check the size on your current suit. Always be certain of your correct size before ordering your suit. Please check our size chart to pick your size.
I CANNOT FIND MY SIZE IN THE SIZE CHART. DO YOU OFFER MORE SIZES?
We're sorry to hear that. At this moment we do not offer additional sizes.
I HAVE DIFFERENT SIZES IN DIFFERENT SECTIONS OF MY BODY SUCH AS WAIST VERSUS CHEST. IS THERE ONE THAT IS MORE IMPORTANT THAN ANOTHER?
You have to make sure that all the different measurements in a specific size all fit. The swimsuits are made with stretchy material but the measurement that is more important is your torso and bust for female and waist for male.
DO YOU DO SPECIAL PRODUCTS FOR PARALYMPIC ATHLETES?
At the present time, we do not have special templates for Paralympic suits. We will be looking towards meeting this goal in the future.
WILL THE PRODUCT BE IDENTICAL AS ON THE SCREEN?
We have taken great care to ensure your final product is produced as you see it on the screen. However, there may be slight differences in color due to screen resolution. Appearance of final product can also vary depending on the size of the suit. 
CUSTOM DESIGNING
DO YOU ALLOW ANY IMAGES ON DESIGN-YOUR-OWN SUITS?
We do not allow any obscene or inappropriate images or words to be designed on our suits. Q Swimwear reserves the right to cancel any suit design we deem as inappropriate or obscene.
WHAT ABOUT COPYRIGHTS?
Because you are designing the suit, you are responsible and accountable for the designs if they go to market. Q Swimwear is not liable in the case that you have designed a suit with images to which you do not hold the rights. You will be held accountable.
TEAMS AND DEALERS
I AM INTERESTED IN BECOMING A DEALER
Thank you for your interest. We treat our dealers with high regard. By becoming a dealer you have access to wholesale prices on swimsuits and a robust engine for order control and design tools. There is however qualifications that must be met to be a Q Swimwear dealer. For further interest please call 619-677-2050 or email sales@qswimwear.com.
WHAT IS A FIT KIT?
A fit kit is a package containing all the different styles we sell in all the different sizes. We ship these free to teams who are ordering team suits though Q Swimwear only. If you are ordering from a dealer, they will provide the fit kit.
I AM PART OF A TEAM AND NEED A NEW SUIT. HOW CAN I GET ANOTHER ONE?
If you ordered though a dealer you will need to re-order though the dealer. If you ordered through a Q Team Store you can reorder a suit though the link your sales rep provided.
I AM AN ATHLETE AND I AM LOOKING FOR SPONSORS?
Wow, that is great. Keep it up and good luck. However, Q Swimwear does not sponsor athletes because we consider our products the “canvas” on which you can place your sponsor logos. The sponsor logos can be placed on our products and uniforms at no additional cost.
DISCOUNTS
WHERE DO I ENTER A DISCOUNT CODE?
You enter discount codes or gift cards at checkout. You must enter the code at checkout or the promotion will not be applied and you will be charged the full amount. Only one discount or gift card can be applied on your order.
CAN I USE A DISCOUNT CODE ON TECHNICAL SUITS?
We do not allow for discount codes to be used on Technical suits.
CAN I USE A GIFT CARD OR DISCOUNT CODE ON DESIGN-YOUR OWN SUITS OR TEAM SUITS?
We do not allow for discount codes and gift cards to be used on the design your own suits or team orders.
PRODUCT CARE
WHAT IS DYE-SUBLIMATION?
Dye sublimation is a printing technique that allows all over printing of full color images with superior softness. Your artwork is first printed onto large sheets of high-release paper substrate. Then, images are transferred onto the garments using heat and pressure. Heat converts the solid dye particles into a gas (a process known as sublimation) and the pressure bonds them to the polyester content of the garments. The garment then absorbs the dye. This differs from screen-printing, in that the ink sits on top of the garment during screen-printing process.
HOW DO I CARE FOR MY SUIT?
The swimsuits are made with 53% Polyester 47% PBT and the lining is comprised of 100% Polyester. You will find labels on the swimsuits providing you with the instructions for care of your product. Proper care of your product should always be taken. Here are some care symbols along with their meanings to guide you in caring for your product: 
WHITE FUZZ IS BEGING TO APPEAR ON MY SUIT. WHAT CAN I DO?
Rubbing your suit on rough surfaces, such as the ledge of the pool, can cause this damage to the suit. To prevent this damage, avoid sitting on rough surfaces. Proper care for the suit is paramount. Concerning the image on your suit, print on the suit does not fade.
